The beauty of Conversational Management is it's simplicity. Asking questions and listening is at the heart of this model.  We all know how to ask questions, so we start off with the ability to be successful. As you apply and practice the skills, you learn how truly powerful questions and listening can be and you begin to understand the value of talking less and listening more . . . from Day 1.

— Toni Freeland, Wolverine World Wide

"I found that instead of instantly trying to problem solve for my team I was more likely to now stop and think about what I say and give them the chance to find a solution first."

"As a first-time manager, this training was a nice perspective on how to help team members problem solve and encourage them to develop ideas and solutions."

"I have used this model in several difficult conversations with staff. It helped maintain a positive approach to talk through some items we did not agree on. I love to learn other's perspectives and appreciate hearing the many different ways to engage that kind of conversation."

-Wedgwood Christian Services Managers

“The group sessions, along with the accompanying reading materials, have equipped me with strategies to structure conversations more effectively and engage team members on a deeper level.

Where I once focused on resolving issues for others, I now prioritize empowering team members to actively think through and find their own solutions.”

Christian K. - Kalamazoo, MI