The Pathway to Employee Engagement and Retention

According to Gallup’s 12-year study of the American Workforce, 70% of American workers today are disengaged – costing $450 to $550 billion annually in lost productivity.

Studies by Gallup and others emphasize that MANAGEMENT PRACTICES are the key to creating an engaged workforce. The research tells us that managers account for at least 70% of the variance in employee engagement. 50% of employees who leave do so because of their manager. Successful front-line managers spend 60% of their time providing coaching, guidance,

Conversational Management equips your managers with the mindset and skill set they need most - the ability to develop, coach, and help people.

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The Conversational Management Journey

"Management is the most important capability an organization has. The manager's job is not to manage work, but to develop, coach, and help people." - Deloitte September 2016 Review

There are nine 90-minute sessions, all delivered online using ZOOM.
The sessions can be combined and scheduled in a way that is convenient for you.

Learn and practice the
3 basic
Conversational Management Skills.

3 Sessions

Learn and practice how to help others set goals and make wise choices.

2 Sessions

Learn and practice how to give effective positive and corrective feedback.

2 Sessions

Discover your Work Behavioral Style and explore 15 Management Practices that build an engaged workforce.

2 Sessions

Practicum Sessions Included With This Training

Following the training, participants will have the opportunity to practice using the Conversational Management skills in 6 weekly online PRACTICUM Sessions, guided by a Certified Mentor Coach.

This 5-minute video documents the impact that Conversational Management has had on the culture of this company...

The beauty of Conversational Management is it's simplicity. Asking questions and listening is at the heart of this model.  We all know how to ask questions, so we start off with the ability to be successful. As you apply and practice the skills, you learn how truly powerful questions and listening can be and you begin to understand the value of talking less and listening more . . . from Day 1.

— Toni Freeland, Wolverine World Wide